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Troubleshooting
Having troubles? Find a solution here
I didn't get my activation e-mail
In very rare occasions you may not get an activation mail from us. What to do then? If you didnt' receive your account activation e-mail, you can either: check your spam/junk folder in mailbox - usually solves 99% of reported cases try to log in anyway and our system will resend you an activation e-mail once again If for some unexplained reason these tips did not work, then do not hesitate to contact us 👍🏻
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I am unable to add a link
Question: why the link I'm adding cannot be found? ViralStat Tutorial - How to search or add any video and profile You're adding a link and it comes back with the message: What is wrong? YouTube channel URL format
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How can I change my user email address?
How to change the email address on my ViralStat account? ViralStat Tutorial - How to manage an account and your team members If for any reason you'd like to switch your email address to any other, simply go to User Settings and replace existing user mail address with another:
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Why does subscribers count of a profile show 0?
You're checking or adding a YouTube channel, but its subscribers number in our database shows 0. You know that this profile has to have more subscribers (it's either an old big channel or your own channel and you are well aware of the number of your followers). What is wrong? If in our database the subscribers count shows '0' it means that this certain prof
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Can't see newly added items in my folder
Why can't I see the items I recently added to my smart folder? When you are creating a smart folder for your stuff, you can display the items within under either Charts View or Collection View. What's the difference? In some occassions, however, you may want to add videos or profiles that we hadn't have in our database before: 