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Some of our services appear not to be working at the moment.

Our team has been notified, and is working on sorting out the issue.

Question: why the link I'm adding cannot be found?

ViralStat Tutorial - How to search or add any video and profile

You're adding a link and it comes back with the message:



What is wrong?

Check if the link you're adding is correct!

YouTube channel URL format

Allowed formats: channel Id and username url
good formats:

YouTube channel id: https://www.youtube.com/channel/XXXXXXX
YouTube user name: https://www.youtube.com/user/XXXXXX

YouTube custom URL links are not supported
wrong format:

https://www.youtube.com/c/XXXXX

Other video and profiles URLs

Make sure that link you're adding is clean (has no additional characters, tildas, etc.)
good format:

YouTube video: https://www.youtube.com/watch?v=XXXXXX

Facebook video: https://www.facebook.com/XXXXX/videos/1963659727009535
Facebook page: https://www.facebook.com/XXXXX

Instagram video: https://www.instagram.com/p/XXXXXX
Instagram profile: https://www.instagram.com/XXXXXX

TikTok video: https://www.tiktok.com/@nba/video/6870243775847861509
TikTok profile: https://www.tiktok.com/@nba
TikTok hashtag: https://www.tiktok.com/tag/fyp

wrong formats:

https://vm.tiktok.com/XXXXXXXX
https://www.facebook.com/pg/XXXXX
https://www.facebook.com/XXXXX/photos/?ref=page_internal

Privacy restrictions

If the profile you're adding has any sort of privacy restrictions (age, country) then we will not be able to pull off its data

Contact us if this is still not the case. We'll be happy to help you!
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